Deliveries & Returns

What is your exchange/return policy?

Unfortunately we do not offer exchange or returns, however if your item(s) arrive damaged or broken, please email us with order number, photo evidence within 48hrs. Upon receipt we will either issue a full refund or re-send another product.

How long will delivery of my order take?

All orders will be shipped via Hermes or Royal Mail 2-3 business days after payment. Once shipped you will receive a confirmation email. LUX LUZ cannot be held responsible for conditions beyond our control, such as severe weather, shipping service interruptions, lost or stolen packages. If you have any issues with your order please contact  

How much does shipping cost?

Free postage with all products.

Do you ship internationally? 

Unfortunately we only ship to the UK at present.